Refund policy

Last updated: September 29, 2026

30-day returns on unworn pairs

Not sure about the size? You can return any unworn pairs within 30 days of delivery for a full refund of the price you paid for those pairs. Discreet, no awkward questions.

For hygiene reasons, worn or washed underwear cannot be returned. Pairs must be unworn, unwashed, with their tags, in their original packaging.

How to start a return or exchange

1. Contact us first. Write to us through our contact page with your order number and the pairs you want to return or swap. Parcels sent back without contacting us first may not be accepted.
2. Pack it up. Put the unworn pairs back in their packaging and send them to the return address we give you. Please use a tracked shipping service.
3. Refund or swap. Once your pairs arrive and are checked, we refund your original payment method or ship your new size.

Return shipping

• If an item is damaged, defective or not what you ordered, we cover return shipping and send a replacement or a full refund.
• For any other return (size, change of mind), return shipping is paid by the customer. Original shipping fees are not refunded, except where required by law.

Refunds

We process refunds within 5 business days of receiving and inspecting your return. The refund goes to your original payment method. Your bank or card provider may take a few more business days to show it.

Exchanges

Need another size or colour? Tell us when you contact us. We ship the new pairs as soon as your unworn pairs are on their way back, subject to stock.

Bundle offers

If you return part of an order bought with a bundle offer (for example “Buy 4, get 1 free” or “Buy 5, get 2 free”), the refund is based on the price you actually paid for the returned pairs, after the bundle discount. If the remaining pairs no longer qualify for free shipping, the standard shipping fee ($7.95) may be deducted from the refund.

Damaged or wrong items

If your order arrives damaged, defective or isn’t what you ordered, contact us within 7 days of delivery with your order number and a photo so we can make it right.

Late or missing refunds

If you haven’t received your refund 10 business days after we confirmed it, check with your bank or card provider first, then contact us.

Questions

A real person answers every message within 1 business day, discreetly. Reach us through our contact page.